Workflow management is about optimizing and creating the paths for data so that a given process is completed. Workflow management comprises of mapping out in an ideal state the workflow, automating process, finding redundant tasks, and identifying improvement areas or the areas that are bottlenecks. The workflow tasks may be done by a system or a human.
A workflow system is designed to assist the routine business process and to streamline for optimal efficiency the processes. The workflow systems create a form to set a sequential task path and to hold data to follow so that the task is processed.